Frequently Asked Questions

Everything you need to know about bringing comfort home.

What is the standard shipping time for furniture and decor?

Standard shipping typically takes 5-7 business days. For larger furniture items requiring white-glove delivery, please allow 2-3 weeks for scheduling and transit.

What is TROOST's return policy?

We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are non-returnable.

Do you offer fabric swatches before I make a purchase?

Yes, we offer complimentary fabric swatches for our upholstered collections. You can order up to five swatches via our 'Request a Swatch' page to ensure the color and texture fit your space.

How can I track my order status?

Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal. You can also track your status directly through your TROOST account dashboard.

Are your wood products sustainably sourced?

At TROOST, we prioritize sustainability. Over 80% of our wooden furniture is crafted from FSC-certified timber or reclaimed wood to ensure minimal environmental impact.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free financing options through Affirm for qualifying purchases.